Frequently Asked Questions

ABOUT MONARCH HOUSE

Where is Monarch House located?

We're at 241 Kensington High Street, London W8 6EL - right in the heart of Kensington, next door to Waitrose, and a short walk from High Street Kensington tube station (Circle and District Lines). Holland Park, Kensington Palace, and the Design Museum are all within easy reach.

What type of apartments does Monarch House offer?

We offer 41 fully serviced apartments across three tiers: Standard (1, 2 and 3 bedrooms), Deluxe (1, 2 and 3 bedrooms), and our Bespoke Collection - signature residences including the Luxury 3 Bed Penthouse with private terrace.

How is Monarch House different from a hotel?

More space, more privacy, and better value. You get a fully equipped kitchen, separate living and sleeping areas, soundproofed rooms, all bills included, and our 24-hour concierge service. It's the comfort of home with the service of a hotel, in one of London's finest postcodes.

Is there parking available?

Yes, secure on-site chargeable parking is available at Monarch House. Please request this at the time of booking, as spaces are subject to availability. This is accessible via Earl’s Court Road - Google Street View.

BOOKING & RATES

How do I get the best rate?

Book directly on our website. Our direct rates are the best available, and you can choose from Flexible, Book Now and Save, and Discount Flex options.

Can I book a long-term stay?

Yes. Guests staying 28 nights or more benefit from bespoke long-stay rates. Feel free to contact us on the contact form, email sales@monarchhouse.co.uk or call +44 (0)20 7890 8800 for a tailored quote.

What is the minimum length of stay?

We welcome short breaks, longer stays, and extended stays of 28 nights or more. There is no fixed minimum for standard bookings — contact us if you have a specific requirement.

A 2-night minimum applies to all standard bookings, with a 4-night minimum during peak periods and a 7-night minimum over Christmas and New Year.

For further info, please see our Terms & Conditions page.

What is your cancellation policy?

We offer a Flexible Rate, which is fully amendable and cancellable, and a Discount Flex Rate, which can be changed or cancelled up to 14 days before arrival (subject to booking conditions). Our Book Early and Save rate is non-refundable. Full details are available at the time of booking.

Do I need to pay a deposit when booking?

Depending on the rate selected, payment may be taken in full at the time of booking or closer to your arrival date. Flexible bookings can usually be amended or cancelled within the specified cancellation window.

Full payment details and conditions will be clearly shown during the booking process and in your confirmation email.

YOUR STAY

What is included in the price?

All apartments include high-speed Wi-Fi, air conditioning, a fully equipped kitchen, all utility bills, 24-hour guest assistance, and access to our private courtyard garden. Selected apartments also feature private balconies or terraces.

Who typically stays at Monarch House?

Monarch House welcomes a wide range of guests, including business travellers, relocating professionals, families visiting London, and guests seeking longer-stay accommodation in Kensington.

Our serviced apartments offer the ideal balance of space, privacy, and hotel-style service for both short visits and extended stays.

Are there any optional extras available?

Yes. When booking directly through our website, you will see an “Extras” section during the booking process (just after the “Your Details” step) where you can enhance your stay with optional add-ons such as continental breakfast, luxury fruit baskets, birthday surprises, and sweet celebration packages.

Simply select your preferred extras before completing your booking.

Is housekeeping included during my stay?

Yes. Our apartments include professional housekeeping services to ensure your apartment remains comfortable throughout your stay. Fresh linen and towels are provided, and cleaning schedules may vary depending on the length of stay.

If you require additional housekeeping during your stay, our team will be happy to assist.

Are the apartments suitable for families?

Absolutely. With separate bedrooms, fully equipped kitchens, and spacious living areas, our apartments are far more comfortable for families than a standard hotel room. We are next door to Waitrose, and Kensington Gardens and Holland Park are minutes away.

Are the apartments suitable for business travellers?

Yes. All apartments include high-speed Wi-Fi, a dedicated workspace area, and a fully equipped kitchen. Our 24-hour concierge can assist with taxis, dry cleaning, printing, and local recommendations throughout your stay.

What time is check-in and check-out?

Standard check-in is from 3:00 pm, and check-out is by 11:00 am. Early check-in or late check-out may be available on request - don't hesitate to get in touch with us in advance, and we will do our best to accommodate you.

Do you work with relocation agencies and corporate clients?

Yes. Monarch House regularly works with relocation companies, corporate travel managers, and project teams requiring accommodation in London. For corporate enquiries or long-stay requirements, don't hesitate to get in touch with our sales team directly.

LOCATION & GETTING HERE

How long does it take to reach central London from Monarch House?

Monarch House is located on Kensington High Street, one of London’s most connected and desirable neighbourhoods. High Street Kensington station (Circle and District Lines) is a short walk away, offering direct connections to Westminster, Victoria, Paddington, and the City of London within minutes.

Which tube station is nearest to Monarch House?

High Street Kensington station is a short walk away and is served by the Circle and District Lines. This gives direct access to Victoria, Paddington, Westminster, the City, and Embankment. We are also near Earl’s Court and Holland Park Stations.

How far is Monarch House from Heathrow Airport?

Very convenient. Take the District Line from High Street Kensington to Paddington, then the Elizabeth line direct to Heathrow- approximately 25 minutes in total. It is one of the best-connected locations in London for airport travellers. Or ask our team to arrange this, and we can simply add this to your final bill.

What is there to do near Monarch House?

Kensington is one of London's most culturally rich neighbourhoods. Within walking distance, you will find Kensington Palace, Kensington Gardens, Holland Park, the Design Museum, Leighton House, and the Japan House Cultural Centre. For the Natural History Museum, V&A, and Science Museum, take the tube one stop to South Kensington.

Is there a supermarket nearby?

Yes - there is a Waitrose supermarket right next door to Monarch House, making everyday shopping effortless, especially for longer stays and families. We even provide a grocery bag with the Monarch House logo - just to make your life easier!

PARTNERSHIPS

What local partnerships does Monarch House have?

We have partnerships with several local businesses to enhance your stay, including BonBon Kensington and Josephs Brasserie. Details of current offers are available on our Collaborations page.